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Personal Privacy Policy

The following is the policy and practices of AssureLink Limited (hereinafter referred to as "the Company") under the Personal Data (Privacy) Ordinance (hereinafter referred to as "the Ordinance"). By accessing the Company's website, you signify your acceptance of the privacy policy and arrangements, which may be changed from time to time, as determined by the Company.

1. Purpose of Data Collection
To continuously improve the quality of our products and services and further understand the needs of our customers, the Company may request personal information, contact details, and other relevant information from you. If the provided personal information is incomplete or inaccurate, the Company may not be able to provide or continue to provide the related services.

The Company collects user data when visiting this website on a voluntary basis. The collected personal data may include surname, name, address, telephone number, mobile phone number, fax number, email address, and other information submitted by you. The data collected by the Company will only be used for the purposes stated at the time of collecting the data, including promoting the Company's products and services, and other purposes that you may agree to or as required by law:

  • Internal research and analysis;
  • Daily customer service;
  • Handling customer complaints and inquiries;
  • Inviting you to participate in promotional programs, market research, surveys, or other promotional activities;
  • Product and service promotion and details of offers;
  • Prevention or detection of crime;
  • Disclosure as required by law;

Any matters directly related to the above.

2. Use of Personal Data
The Company will keep customer data confidential and will not sell your personal information to any third parties, but may provide such information to:

  • AssureLink Limited and affiliated companies;
  • Any agents, contractors, or third-party service providers who provide services to the Company related to our business operations;
  • Any agents authorized by the Company to process customer personal data;
  • The Company's auditors, consultants, or legal advisors;
  • Media outlets (in certain cases related to handling customer complaints and inquiries);

Any persons who are bound by confidentiality obligations to the Company.

3. Direct Marketing
With your consent, the Company intends to use your personal information, including surname, name, address, telephone number, mobile phone number, fax number, and email address, for the following direct marketing purposes through mail, email, telephone marketing, fax, or SMS:

  • Products and services related to senior home and facility safety from the Company, AssureLink Limited, and affiliated companies;
  • Activities, offers, news information, and gift redemption from the Company, AssureLink Limited, and affiliated companies;
  • Membership programs from the Company, AssureLink Limited, and affiliated companies;
  • The Company may transfer and disclose your personal data to the transferees mentioned in the above paragraph 2;

If you do not wish the Company to use your personal information as described above and/or provide your personal information to others for direct marketing purposes, you may notify the Company of your choice to opt-out. You may email info@assurelink.io to notify our "Personal Data Management Officer" with "unsubscribe" in the email subject, or you may send your request to the following address:

Personal Data Management Officer
AssureLink Limited
Unit 1706,17/F., Vanta Industrial Centre, 21-33 Tai Lin Pai Road, Kwai Chung, N.T. , H.K

4. Data Security
The Company will securely store customer's personal data in the system, and only authorized staff who have received appropriate training and authorization can access this personal data. The Company also ensures that its staff handles customer's personal data with a high level of security and confidentiality.

5. Cookies
"Cookies" are small computer files stored on a user's web browser, used to access and record the user's browsing habits when visiting web pages. "Cookies" can help users browse web pages more conveniently, enhance usability, and streamline webpage processes. The Company may use "Cookies" for certain content to save your time in logging in each time you visit the website, but they will not be used to collect personally identifiable information. By browsing this website, you agree to the use of "Cookies" as described in this policy. If you refuse to give consent, you can delete "Cookies," but you may not be able to access all parts of our website as a result.

6. Accessing and Correcting Personal Data
According to the Ordinance, you have the right to inquire whether the Company holds your personal data at any time and to obtain a copy of such data and correct any inaccurate data. Requests for accessing or correcting data can be made in writing and mailed to:

Personal Data Management Officer
AssureLink Limited
Unit 1706,17/F., Vanta Industrial Centre, 21-33 Tai Lin Pai Road, Kwai Chung, N.T. , H.K

The Company is entitled to charge a reasonable fee for any requests for accessing personal data, in accordance with the Ordinance.

AssureLink Limited