Exchange Policy

If the requested replacement item has been sold out, the value amount will be refunded according to our refund policy procedure.

The receipt of purchase is needed for any replacement.

We reserved the rights to refuse any replacement with appearance or missing of any spare parts issues. If free gift is damaged, re-issue of the item will be arranged as soon as possible.

7-day exchange guarantee

When ordered goods received, it is your responsibility to check whether there is any damaged in appearance and whether the list of accessories are completed.

Replacement is guaranteed, for the product quality is found to be not meeting the production standards, within 7 days after receiving the goods. You should contact our Customer Service Department to register and arrange the replacement process. When the product is under warranty, you can also enjoy the warranty provided by the agent, and you can return the product to the manufacturer/agent for repair.

Attention 

• Replacement items must be returned with complete packaging, accessories and instructions for use
• The replacement product must be free of damage, scratch or signs of getting wet
• Not applicable to products that have been registered for warranty online by the product supplier or agent.
• Not applicable to repaired products
• Not applicable to any product for which an exchange or refund has been requested based on personal preference.
• In case of any dispute, we reserve the right of final decision.

Force majeure Clause
If services cannot be provided due to force majeure (including natural disasters, catastrophes or any circumstances beyond the control of assurelink Ltd), we will not assume any liability to users or any third party.