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Return Policy

Return and Exchange Polic
 

Exchange Policy

If the requested item for exchange is out of stock, Assurelink will refund the amount related to that item according to the refund policy procedure.

When exchanging an item, you need to provide the receipt from the purchase to Assurelink for cancellation.

The company reserves the right to refuse the exchange of received items due to issues with the appearance of the product or missing accessories. If any complimentary items are damaged, arrangements will be made for a prompt replacement.

 

7-Day Exchange Guarantee

When you or the designated recipient receives the ordered item, it is your responsibility to inspect the appearance of the product for any damage and to check if all accessories are included.

If within 7 days of receiving the product, you find that the quality does not meet manufacturing standards, Assurelink guarantees an exchange (terms and conditions apply). You must first contact the customer service department to register and arrange the exchange process. If the product is within the manufacturer's warranty period, you can also enjoy the warranty provided by the distributor and return the product to the manufacturer/distributor for repair.

 

Terms and Conditions

 

  • The exchanged product must not be damaged, worn, or have been exposed to water.
  • The exchanged product must not be damaged, worn, or have been exposed to water.
  • Not applicable to products registered for warranty on the supplier's or distributor's website.
  • Not applicable to products that have been repaired.
  • Not applicable to any products that have been requested for exchange or refund based on personal preference.
  • In case of any dispute, Assurelink reserves the final decision-making authority.

 

Force Majeure

 If Assurelink is unable to accurately provide the services you require due to force majeure reasons (including natural disasters, fires, floods, accidents, riots, wars, government policies, strikes, or any circumstances beyond SHOPLINE's control), Assurelink will not be held responsible for any liability to users or any third parties.